At Ayiida, we want you to be satisfied with every purchase made through our platform. However, we understand that sometimes products may not meet your expectations. This Refund and Returns Policy outlines the process for requesting a return or refund for your orders.

1. Return Eligibility

You may return a product if:

  • The item is defective or damaged upon arrival.

  • The item is not as described on the platform (e.g., wrong product, incorrect specifications).

  • The item is within the specified return window (usually 14 days from the date of delivery, unless otherwise stated by the vendor).

Please note that Ayiida does not accept returns for products that have been opened, used, or altered in any way unless the product is defective.

2. How to Request a Return

To initiate a return:

  1. Contact the Vendor: Go to your Ayiida account, find the order, and contact the vendor directly through the platform’s messaging system. Inform them of the reason for your return (e.g., defective, wrong product).

  2. Provide Proof: If the item is damaged or defective, you may be required to provide photos or a description of the issue.

  3. Return Authorization: Once the vendor reviews your request, they will issue a return authorization if the return is approved.

3. Return Process

  • Shipping Returns: Unless the item is defective or incorrect, you will be responsible for return shipping costs. The vendor may provide a return shipping label for defective products.

  • Packing: Ensure the item is securely packed in its original packaging (if possible) to avoid damage during return shipping.

4. Refunds

Once the return is received and inspected by the vendor:

  • If approved, the refund will be processed via the original payment method used for purchase.

  • Refund Processing Time: Please allow up to 10-14 business days for the refund to be reflected in your account.

5. Non-Returnable Items

Certain products may be non-returnable, including but not limited to:

  • Custom or personalized items.

  • Perishable goods.

  • Downloadable software or digital products.

These exclusions will be clearly stated in the product description, so please read carefully before purchasing.

6. Vendor’s Return Policy

Please note that individual vendors on the Ayiida platform may have specific return policies that may differ from the general Ayiida policy. We recommend reviewing the vendor’s specific return policy, which can be found on their store page or product listings.

7. Exchanges

Exchanges are typically handled on a case-by-case basis. If you wish to exchange a product for a different size, color, or model, please contact the vendor directly through the platform. The vendor may require you to return the original item before shipping out the replacement.

8. Dispute Resolution

If a resolution cannot be reached with the vendor or if you are unsatisfied with their response, you may contact Ayiida’s customer support team. We will assist in resolving disputes based on the circumstances of the return or refund request.